Future of Thailand hospitality - secrets in the covid era

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Banyan Tree founder KP Ho speaks to Bill Barnett.

With a sudden lack of tourists and customers, many Thai hotels had to quickly review their business models and come up with new ways to pay their bills and retain staff. Some succeeded, many didn't. In fact some hotels have thrived in the face of a seismic change to the hospitality landscape. In the case of Banyan Tree, KP Ho recalls the sudden impact of the pandemic and the many changes to attitudes and business units that is keeping their brand alive. He speaks to Bill Barnett from c9hotelworks.com
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