Hyatt Centric Park City Hotel Review

We stayed at the Hyatt Centric in February 2020, right before COVID-19 hit.

Park City and Canyons Mountain resorts combined to become one of the largest ski resorts in the Americas just a few years ago. The Hyatt Centric is located on the Canyons resort side, approximately a 15-20 minute drive from the downtown Park City main street. This is worth noting as you will not be “strolling” into town for dinner. The hotel does offer an evening shuttle every hour starting 5pm through 10pm.

The lobby at the Hyatt Centric Park City is beautiful and grandiose, with a large fireplace and ample seating. To the right is the restaurant and the takeout counter and to the left is the check in and reception area. There are charging ports in all the furniture, which is a great addition to the lobby area.

The check in, however, was nothing spectacular. The woman checking us in seemed very confused, stressed and overwhelmed and I assumed she was new. When I asked how long she’d worked here, she told me two years, so not sure what the issue was. They didn’t offer a welcome beverage, nor did they welcome us as Explorists. We did arrive a bit early and our room was not yet ready so we took our skis upstairs and went straight to the ski hill for a few runs before check in.

The room was spacious, complete with a fireplace, desk and spacious bathroom. Room 401A did have a different configuration than most standard rooms, though. It did not have a balcony. While this is absolutely fine during the winter, it’s worth noting if you’re traveling in the summer months. For this time of year, we appreciated the extra space in the room without the balcony.

There is a comfortable pool and two hot tubs located on the ground floor of the property, with men and women’s locker rooms complete with a steam and sauna. While the locker rooms and gym are nothing to write home about, it’s a great treat to end your ski day with a nice soak in the hot tub.

We have had breakfast and dinner in the restaurant and our experiences were mixed. While the food is excellent and the portions are massive, the service is mediocre at best. The waiters are somewhat unaware of allergy concerns and unable to answer questions related to allergies. This is critical if you have dietary restrictions or allergies so I would expect the staff to be well versed in what they serve. Also, we had a late dinner and before we even got our appetizers, the staff turned on all the lights and set up the breakfast tableware. It was a bit disruptive and awkward as we felt like we were getting rushed out of there.

The service at the Hyatt Centric has always been so-so. From the odd check in experience, to the frankly poor service at the restaurant to the lack of care that went into the housekeeping, we can’t consider the service to be particularly “good” or consistent. As with many mountain towns, we see inconsistency across the board.

We love the updates the Hyatt Centric did from the transition, even if it was just on the surface. The increase in charging ports everywhere, to the updated bed frames and chairs, we love that style. It’s cozy, yet modern. The fireplaces add an additional lodgy feel to every room. The lobby, too, is comfortable and has a great mountain feel with the fireplace in the center.

Here's what you'll learn:
00:00​ - Intro
00:37 - Location
02:47 - Lobby & Check in
04:10​ - Rooms
05:33​ - Service
6:32​ - Dining
07:48​- Facilities
08:37​ - Style

Overall, we still love this Hyatt property. The location is unbeatable for the points price (even if it increase from a category 4 four years ago) and the spacious rooms are excellent for skim bums like us. While the service could be greatly improved to elevate the property to a higher standard, it’s easy to look beyond it and enjoy the ski valet and amenities they offer.


If you're looking for our Destination Guide on Park City, check it out here:
https://www.voyagerguru.com/destination-guide/united-states-utah/

As promised, check out our review of the Hyatt Centric Park City on the blog here:
https://www.voyagerguru.com/hotel-review-hyatt-centric-park-city-utah/

So check it out and let us know what you think in the comments below! Have you been to the Park City? What's your favorite hotel?

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